Privacy Policy

1. Who We Are

Empire Digital Agency ("we," "us," or "our") is an AI automation and web design agency based in Long Island, New York. We operate at empiredigitalny.com and can be reached at info@empiredigitalny.com.

This Privacy Policy explains how we collect, use, and protect information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and business name when you submit a form, book a call, or contact us directly.
• Usage data — pages visited, time on site, browser type, and referring URL, collected automatically via analytics tools (Google Analytics).
• Communications — content of emails, messages, or other correspondence you send to us.
• Business information — industry, target market, and service goals you share during onboarding or strategy calls.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide our services
• Schedule and conduct strategy calls and onboarding sessions
• Build, configure, and manage AI automation pipelines on your behalf
• Send service-related communications (setup updates, reports, alerts)
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Third-Party Services

To deliver our services, we use the following third-party platforms. Each has its own privacy policy:

• Google Analytics — website traffic and behavior tracking
• Calendly — appointment scheduling
• Resend — transactional email delivery
• Twilio — SMS communications
• Airtable — CRM and lead data storage
• Slack — internal notifications
• Anthropic (Claude AI) — AI-generated content and responses

When we build an AI pipeline for your business, your customer data is processed through some of these services as configured specifically for you.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you cancel services with us, we will retain your business data for up to 12 months, after which it is deleted upon request.

6. Cookies

Our website uses cookies and similar tracking technologies to understand how visitors use the site. These include session cookies (deleted when you close your browser) and analytics cookies (Google Analytics). You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@empiredigitalny.com.

8. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for businesses and adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us